Refund policy
Return Policy
At Southerland Bros Air & Fab LLC, we want you to be confident in your purchase. We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused, uninstalled, and free of any signs of mounting or modification
- In its original packaging with all included hardware and instructions
- Accompanied by your receipt or proof of purchase
How to Start a Return
To begin a return, contact us at sales@southerlandbros.com or call 636-744-6507. Please include your order number and the reason for the return. Items sent back without first requesting a return will not be accepted.
Once your return is approved, ship the item to:
Southerland Bros Air & Fab LLC 1100 W Hwy 28 Owensville, MO 65066
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or we shipped the wrong part. In those cases, we will provide a prepaid return shipping label and resolve the issue at no cost to you.
We do not charge a restocking fee.
Damages, Defects, and Wrong Items
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. We'll evaluate the issue and make it right — whether that means a replacement, repair, or refund. To help us resolve it quickly, please include photos of the item and packaging when you reach out.
Non-Returnable Items
The following cannot be returned:
- Custom fabrication and special-order parts — all final sale
- Electrical components that have been installed, wired, or powered on
- Parts showing any signs of installation, mounting, modification, or use
- Items returned without original packaging, hardware, or instructions
- Hazardous materials, flammable liquids, and gases
- Sale items and gift cards
If you're unsure whether your item qualifies for return, contact us before shipping it back.
Exchanges
The fastest way to get the part you need is to return the original item and place a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at sales@southerlandbros.com.
Questions
Email: sales@southerlandbros.com Phone: 636-744-6507