Shipping policy

Shipping Policy

Southerland Bros Air & Fab LLC ships aftermarket parts and accessories within the contiguous United States. We do not currently ship internationally or to Alaska, Hawaii, or U.S. territories — please contact us for a custom quote if you need parts shipped to those locations.

Order Processing

Orders are typically processed and shipped within 1-2 business days after the order is received. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.

You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods and Rates

Standard small-parcel orders ship via UPS, FedEx, or USPS, depending on size, weight, and destination. Shipping rates are calculated at checkout based on your address and the items in your cart. The customer is responsible for shipping costs on all orders.

Local Pickup

We offer free local pickup at our shop for customers who prefer to pick up in person:

Southerland Bros Air & Fab LLC 1100 W Hwy 28 Owensville, MO 65066 Phone: 636-744-6507

To use local pickup, select "Local Pickup" at checkout. We will email you when your order is ready. Please bring your order confirmation and a valid ID when you arrive.

Freight (LTL) Shipping for Large Items

Larger and heavier items — including but not limited to air systems, hoods, fenders, full assemblies, and custom fabrication — ship via LTL freight rather than small parcel. Freight items follow a different ordering process:

At checkout, you will pay a deposit on the item itself. Freight charges are not calculated at this stage.
Approximately 7 business days later (or sooner, depending on item availability), we will contact you when your item is ready to ship.
Before the item leaves our shop, we will run the remaining balance of the item plus the actual freight cost on the card used for the deposit. We will provide the freight quote in advance so you can confirm before we charge.
Freight items require a physical address capable of receiving an LTL shipment. If you cannot receive at a commercial dock, please notify us so we can arrange residential or liftgate service (additional charges apply).

By placing an order on a freight item, you authorize Southerland Bros Air & Fab LLC to charge the remaining balance and freight cost to your card once confirmed.

Delivery Times

Delivery times are estimates only and are not guaranteed. Typical small-parcel transit times within the contiguous U.S. are 2-7 business days after the order ships, depending on your location and the carrier's service level. Freight shipments typically take 3-7 business days in transit once dispatched.

We are not responsible for carrier delays, weather, customs (where applicable), or other events outside our control.

Tracking

You will receive a tracking number by email once your order ships. If you have not received tracking information within 3 business days of your order confirmation, please contact us at sales@southerlandbros.com or 636-744-6507.

Address Accuracy

Please double-check your shipping address before submitting your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, and you will be responsible for additional shipping charges.

Damaged or Lost Shipments

For small-parcel shipments, please inspect your order upon delivery and contact us within 3 business days if the package or contents are damaged. Photos of the packaging and item are required to file a carrier claim.

For freight (LTL) shipments, you must inspect the shipment carefully before signing the delivery receipt. Note any visible damage, missing pieces, or signs of mishandling on the carrier's bill of lading at the time of delivery. Do not refuse a freight delivery without contacting us first. Concealed damage must be reported within 48 hours of delivery for a claim to be filed.

If your shipment appears lost in transit (no tracking updates for 7+ business days), contact us and we will work with the carrier to locate the package or arrange a replacement.

Refused Deliveries

If you refuse a delivery for reasons other than visible damage or carrier error, you will be responsible for both the original outbound shipping and the return shipping cost. Any refund will be issued in accordance with our Return Policy.